eXperience Apps

Visual Assistance

A web-based solution enabling real-time visual interaction on customers’ smart devices resulting in enhanced efficiency of remote assistance, and faster problem diagnosis and resolution.

eXperience Apps Visual Assistance
  • Description:

    Cloud-based SaaS hosted on Microsoft Azure, providing remote troubleshooting and real-time collaboration.
  • Features:

    Web-based, no app download needed, one-click session request, real-time visual and verbal guidance, session recording, end-to-end encryption, and more.
IT Infrastructure

Leveraging augmented reality (AR) powered remote Visual Assistance, IT professionals can remotely troubleshoot, and resolve hardware and network issues. This not only accelerates the resolution process but also significantly reduces the number of on-site visits, thus enhancing business efficiency and productivity.
Aviation

Visual Assistance for aircraft maintenance and operations offers real-time remote support, leading to faster repairs and reduced aircraft downtime and associated costs. It also enables remote collaboration and training, improving efficiency and safety, while reducing travel costs and environmental impact.
Car Insurance

By using Visual Assistance car insurance companies can quickly and accurately assess vehicle damage and repairs without the need for in-person inspections. It reduces costs, speeds up claims processing, and improves customer satisfaction by providing efficient and convenient assessment services.
Utilities​

Visual Assistance offers utility companies a convenient and cost-effective way for customers to provide meter readings if smart meters are not available. It also enables companies to conduct remote site inspections, reducing costs while ensuring timely and efficient data collection.
Home appliance manufacturers ​

Technicians of home appliance services can visually diagnose and guide customers in troubleshooting and repairs remotely. They will also be better prepared for any in-person visits. It reduces service costs, enhances customer satisfaction and minimizes the need for in-person visits.

Key features

  • Delivered as a Software as a Service (SaaS) from a secure ISO-27001 certified cloud platform

  • Web-based solution, app installation not required

  • Runs on Windows, macOS, Android and iOS devices 

  • One-click visual assistance session request

  • Built-in ticketing system with contacts, call scheduler and session history

  • Video stream and photo mode with screen sharing, screen freeze, and session recording

  • Real-time information sharing (e.g. documents, pictures)

  • Graphical annotations: pointer, free-hand drawings, arrows, circles, rectangles, text boxes

  • End-to-end encryption (AES-256)

  • Web APIs for integration with other systems

  • Option to customize Visual Assistance for a customer’s own branding

NO APP DOWNLOAD

SaaS SOLUTION

COST-EFFECTIVE

BRANDED CONTENT

IMPROVED CUSTOMER EXPERIENCE

Visual Assistance High-Level Software Architecture
  • Architecture:

    WebRTC-based solution with micro-services deployed on Azure.

  • Modules:

    Frontend and Backend Application, Administrative Dashboards, Reporting Capabilities, and more.

Start your free Visual Assistance trial today
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